Pena4’s Core Beliefs in Business Process Outsourcing and Healthcare

4 core management skills every Pena4 executive must master.

Problem Solving
Earnest Communication
Nurturing, Interpersonal
Aim, Objective, Goal Setting

Our founder Manny Peña built a career, a company and a legacy based on the collaboration between people and technology.

Today Peña’s 4 core beliefs serve to improve operational efficiencies and workflows for customers across several industries.

“We believe collaboration and teamwork are essential to improve business performance. These 4 basic yet essential management skills are something every Pena4 team member should master. Practicing these core beliefs help support our vision of improving revenue and optimizing business operations for customers.”

Manny Peña

Founder, Pena4

Problem Solving, Decision Making

N

Identifies problems

N

Creates feasible alternatives; selects an optional alternative

N

Makes decisions under risk/or uncertainty

N

Evaluates alternatives used to solve problems

Managing any business or team, big or small, is all about problem solving. Business leaders who are great problem solvers are the best prepared to solve their customers’ needs effectively. In fact, every business is about solutions to customer problems – no problems, no business. Problems are an everyday part of every business and personal environment. Pena4 is no stranger to problem solving, in fact it’s the first of our 4 core beliefs. Here are nine steps for effective business problem solving »

Earnest Communication

N

Speaks effectively

N

Listens carefully 

N

Writes clearly and concisely

Communication is essential for success and growth of every organization. When done well, communication builds a good team, encourages feedback, boosts customer relationships and so much more. We strive to achieve this every day at Pena4. Here are eleven reasons why effective business communication is so powerful »

Nurturing, Interpersonal

N

Shows empathy

N
Uses power and influence fairly
N
Projects a positive image to others
N
Behaves ethically
N
Resolves conflict

At Pena4, it’s not just about creating relationships with other businesses, customers and vendors. Our ability to foster and maintain relationships with people is the key to long-lasting connections. To nurture our relationships, we try to always remember to give and expect nothing in return and always keep in touch, even when we don’t need anything. Here are eight strategies to nurture your business relationships »

Aim, Objective, Goal Setting

N

Establishes meaningful and clear objectives

N
Sets priorities
N
Evaluates success of objective/goals as standards to establish reward program
N
Validate, validate, validate

Learning to set the right goals – and learning how to best achieve them – takes time, practice, and a little bit of guidance. Pena4 has learned some lessons over the years. We know the importance of setting concrete goals, creating systems to support goals and ensuring our team members are on board with goals. Here are 18 tips for setting better business goals »