Consumer Products and Telecom
Customer products and telecommunications insights and analytics to build your business and your brand.
Pena4 knows the value of customer interactions in today’s fast-paced telecom and consumer products environments. Our understanding of the telecommunications industry is fueled by a portfolio of customer care, technical support and back office processing support functions. We’re also here to build your customer base and transform consumer products customer issues into opportunities for high-touch interactions.
What We Do
Outbound and inbound sales interactions
First call resolution for troubled customers
Up-selling and cross-selling
Back office support
How We Do It
Pena4 understands our clients’ need for creative and innovative solutions, as well as how to build better relationships with their customers. We do this by managing every facet of your process such as complex fallout orders, order management, workflow management, port center management, account management, and provisioning. Pulling it off without a single misstep is the difference between delighting your customers and losing them to the competition.
Learn about our people-first approach to consumer products and telecom. Schedule a consultation to learn how Pena4 gets to know your products and services inside out to build your brand and keep customers at the forefront of every interaction.